Manager of Research Operations

We’re Hiring

Location: Denver | Boulder | Remote

About Langston

The Langston Co. is a global insights and strategy firm with a unique approach to consumer research. We call our research method “modular research” - and it’s built to make us more effective as researchers and strategists while giving our clients more power and knowledge about the entire field of consumer insights. Every person on our team plays a role in development, discovery, and refinement of this system. Our mission is to make consumer research more approachable and more powerful for brands around the world.

About The Role

We are looking for an individual who loves working with data and building systems. As with any role at Langston, a successful candidate will have an innate abundance of passion, tenacity, and curiosity, as well as a natural drive to work on a team and support the success of those around them.

This person will be responsible for contributing to all facets of our Research Operations team, which means they’ll personally execute data processing, survey programming, sampling operations, and many more functions that are critical to successful research engagements. They will empower themselves and team members to execute world-class research for our clients.

The Manager of Research Operations will occupy a unique position at the intersection of operations and quantitative (survey-based) research in which you will constantly toggle between human-centered research and data-centered execution. The role is an unusual blend of ‘people-thinking’ and ‘computer-thinking.’

The responsibilities for this position cover three primary areas:

1) Survey Operations

  • Survey programming in both homegrown and third-party survey platforms

  • Management of survey translations and translation partners

  • Survey sampling via third-party panel providers and aggregators, including management of census-representative balancing

  • Survey testing/QA

2) Data Processing and Analysis

  • Transforming raw survey data into aggregated data tables using a combination of in-house analysis software and third-party tools like Excel, SPSS, or Stata

  • Troubleshooting data anomalies in a forensic manner to identify root causes of processing or fielding errors

  • Construction of slide decks with connected charts, tables, and other visualizations based on underlying data tables from your analysis

3) Building Tools and Systems

  • Construction and documentation of processes and procedures that will be the foundation for growth and flawless execution of our Research Ops function at scale

  • Development of tools and templates to streamline Research Ops and reduce errors

  • Collaboration with Langston’s engineering team in the design, development, and testing of homegrown software specifically built to execute world-class research at scale

This role will require occasional travel team offsites, as well as visits to client locations in some cases.

Your Experience and Qualifications

The ideal candidate will be a business strategist with deep analytical skills. Specific qualifications include:

  • 4+ years working in an operational role focused on data processing and analysis, with at least 2 of those years in the survey-based quantitative research field

  • Mastery of Excel and PowerPoint is required. Please do not apply for this role if you do not meet these two requirements.

  • Experience with SQL and/or Python is preferred. 

  • Knowledge of SPSS, STATA, R, or other statistical package is a nice-to-have

  • Extraordinary attention to detail is a primary criteria for success in this role.

  • Forensic analysis skills and experience hunting for hard-to-find formula or data errors. A natural sense of when something is not right within a data file and a drive to get to the bottom of it.

  • Extremely high sense of personal responsibility for work quality and producing error-free outputs that others can safely and comfortably rely on.

  • Obsession with meeting deadlines, and a drive to achieve

  • Ability to distill core functions of a process or tool and transform them into requirements and/or a vision for custom tools/software

  • Strong verbal and written communication skills. Design expertise a plus

  • Unending appetite to learn new techniques, approaches, and research methodologies, paired with a high drive to achieve new professional milestones.

Why Work At Langston

  • Live Flexibly. We are a remote-friendly team, meaning you can live and work from anywhere.

  • Learn & Grow: We joke that a year at Langston is like spending three years at business school. Why? We foster a culture of learning and mentorship - both on the job and off. Upon joining the team, you’ll find yourself getting exposure to major clients immediately. You’ll also be empowered to make real decisions and wrestle with hard problems - all the ingredients for rapid professional growth in a hands-on setting.

  • Make an Impact: See your insights get turned into action and implemented in the real world. It’s impossible to cruise the aisles of a grocery store, browse the internet, or walk through Times Square and NOT come across a brand Langston serves. Our work matters!

  • Recharge. Let’s face it: we all need to re-charge, and we don’t believe in dictating how much time you should take off. That’s why we have an open paid time off policy, meaning you’re not limited to a pre-set number of days off per year.

  1. Keep Well. Get a monthly stipend to spend on anything that makes you feel happy and healthy (like a massage, gym membership, acupuncture, etc.).

Compensation

Benefits and Perks: 

  • Live and work from anywhere in the United States

  • Traditional company-sponsored healthcare, dental, and vision insurance

  • Life, AD&D, Short-term Disability, and Long-term Disability - all 100% paid by Langston

  • 401(k) with company match and immediate vesting

  • Monthly wellness benefit of $100

  • Open Paid Time Off Policy

  • Paid parental leave


Salary Range: $70,000-$90,000 (based on experience) and discretionary bonus.

How to Apply

Interested candidates should send the following to contact@thelangstonco.com:

  • Your resume

  • A short statement about why you think you’d be a good fit (Email or one-pager would be fine)

As an Equal Opportunity Employer, The Langston Co. does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

We warmly welcome applicants from underrepresented backgrounds to apply.