Sr. Manager of Tracking and Integrated Programs

We are looking for a strategically-minded individual with an abundance of passion, tenacity, and curiosity - and importantly, deep experience in all-things-survey-based-tracking. This person will be responsible for building, running, and managing brand health tracking programs while empowering our clients with game-changing insights and strategic guidance.

This role is the primary “project lead” for survey-based research projects, which means this person employs a combination of project management skills, client communication, and market research expertise. This mixture brings a large amount of variety along with a high degree of personal responsibility and frequently fast-paced work - a recipe for challenging but rewarding weeks at work!

The Senior Manager of Tracking and Integrated Programs role covers four primary functions:

1) Project Management

Running a tracking-based project from start to finish requires many moving parts. The Sr. Manager of Tracking and Integrated Programs acts as the Project Lead, which means you’ll oversee project tasks and timelines to ensure successful research. You’ll execute many research and data tasks on your own while working with analysts and senior leaders in the business to complete others.

2) Client Management

Communicating transparently and quickly, you’ll provide clients with support on an ongoing basis, ensuring their answers are addressed and their needs are met. This means a high degree of responsiveness and a natural drive to deliver excellent service and support in the face of high expectations and time pressure.

3) Data Analysis

As a growing leader in quantitative insights, you will bring data analysis chops and tracking expertise to the team. As the primary lead on several research projects, you’ll look for potential problems and recognize when data isn’t right. You’ll produce reports with strategically-relevant conclusions that are supported by the data, and you’ll sometimes run regressions, work with variable reduction techniques (e.g., Factor Analysis), and help execute other sophisticated analyses on a regular basis. If working in Excel and other data platforms doesn’t excite you, this role is not a good fit.

4) Strategy and Insights Delivery

As research is coming together, you’ll think holistically about what it means and how insights can be leveraged to drive business decisions and outcomes for the client. Equally important is how you communicate these insights, both on paper and in person. Langston leverages several mediums for building and communicating insights (e.g., PowerPoint, White Papers, and even video and audio) - you will develop and deliver reports in each of these mediums.

This role will require occasional travel team offsites, as well as visits to client locations in some cases.